Storage

Take steps to reduce and maintain your Email, OneDrive, and SharePoint data storage while aligning with the University’s General Records Retention Schedule where applicable.

Student on laptop

Tips & Best Practices

Here you’ll find suggested tips and best practices for managing your Office 365 storage, including:

Email
OneDrive
SharePoint

Tips for Managing Email Storage

General Email Organization

  • Check your storage
    Learn how to determine your available storage space in Outlook Email.
  • Declutter regularly
    Set aside time periodically to review and delete messages you no longer need. Depending on your workflow, this could be done daily, weekly, or monthly.
  • Review and empty folders regularly
    Just like your inbox, Deleted Items, Sent Items, Junk Mail, and Drafts folders require maintenance. For instance, once a meeting is accepted or declined, the response is automatically sorted into your Sent Items folder. Set a calendar reminder for every Friday to clean out your Junk Email folder at the last 30 minutes of your work day. This will keep the folder from filling up with unnecessary spam. Learn how to empty your Deleted Items folder.
  • Keep personal emails out of your University email account
    Whenever possible, use personal email for personal communications.
  • Review and delete transitory and disposable non-record messages
    • Spam and unsolicited messages such as Ads, News articles, and nonwork-related messages
    • Personal email or data files that are not for University business
    • Mass distribution messages such as “Get your flu shot.”
    • Listserv messages via newsletters, bulletins, info-sharing communities, and discussion boards. Note: Your organizational area most likely has an internal SharePoint site where you find department-related news, announcements, updates, and deadlines. It’s a good idea to spend a few days monitoring your inbox and denoting common listserv emails that you can delete and then get in the habit of doing so after you read them.
    • Temporary/Informal messages: meeting set up/invites, FYI, Cc, Bcc no response required, and Thank you!
    • System-generated auto-response notifications: Workday notifications (HR auto-responses), IT Help Desk ticket auto-responses, LRN or ITLD training registration confirmations, and Outlook meeting responses (i.e., accept or decline).
    • Some University-wide or department-wide administrative email notifications: Penn State Newswires (Penn State Today, Penn State Information Technology News, Student News, etc.), University President Announcements, Raise Penn State, Campus safety notices, Construction/route change notices, HR Workday notices (e.g., self-evaluation reminders, Workday Alert-Do Not Reply, psu@neocasemail.com, Director/Dean announcements, Departmental updates, and Committee forum communications.
    • Microsoft Outlook Reactions
    • Microsoft’s MyAnalytics: no-reply@microsoft.com
    • Office housekeeping and celebratory announcements: emails about refrigerator cleanouts, floor waxing, pesticide spraying, holiday potlucks, retirement parties, and baby showers.
    • Your Junk Mail folder

    The above examples only apply to recipients of these types of communications. Those responsible for sending the notifications should not delete the original communications email as these may be considered official records and must adhere to the disposition of the University’s General Retention Records Policy.

Automated Rules

  • Set rules to automatically route emails
    Use rules to manage email messages more effectively. For instance, set a rule to route emails from specific senders (e.g., supervisors, HR) to a designated folder. Set a calendar reminder to review this folder weekly and delete what’s unnecessary.
    Learn how to set up rules in Outlook.
  • Delete unsolicited and non-record external emails
    Create a rule to sort external informational emails into a separate folder for easier review and disposal. Review this folder weekly and delete anything you don’t need. Examples include:
    • Reminders for non-Penn State webinars and conferences
    • Voting for officers from external non-Penn State professional associations
    • Newsletters from external professional associations
    • Third-party vendor software updates
    • Listserv/discussion board notifications

Attachments & File Management

Managing Email Threads

Better manage email threads
Often, a single email conversation contains multiple messages. Often, a single email conversation, or thread, contains multiple emails. Whether all the emails in a thread are retained or just the last one depends on several factors.

Retain only the last email in the thread if:

  • The thread is transient (e.g., discussing meeting availability).
  • The thread is not needed as evidence or proof.

Retain the entire thread if:

  • Not all participants use the reply-all feature.
  • Multiple participants are responding at the same time, creating separate responses.
  • The thread contains attachments, as these don’t stay with the thread when replying.
  • If all the emails in a thread need to be retained, instead of only the last email, you can create a PDF of all the emails and attachments together into a single file once the thread is complete. Once the email thread is in PDF and filed with related files on a server, it can be deleted within Outlook.
  • The emails are needed as evidence or proof. Anyone responding to a thread can edit any part of the email thread, including what others have said. In some instances, emails may need to be compared to ensure that nothing has changed.

Time-Saving Strategies

  • Declutter folders in small chunks
    Set aside regular time to declutter your email in manageable intervals. Suggestions include:
    • Every Friday from 4–5 p.m.
    • During lunch every day
    • On the 30th of each month
  • Search by name or keyword to identify non-record emails
    For example, use search terms (e.g., “name.# and coffee” or “name.# and walk”) to find and delete casual emails between colleagues going out to Starbucks or taking a walk at lunchtime. Do the same for other keywords you use frequently in non-record emails.
  • Delete copies from automated University systems
    Auto-generated emails that notify you of an action or update in a university system can often be deleted, as they are always available when you log into the system. You should get in the habit of deleting auto-notices as you receive them

Tips for Managing OneDrive Storage

If you use your Penn State OneDrive storage only for coursework and work-related projects, that will help you stay below the storage limit. Other best practices to manage storage include:

  • Check your storage: Learn how to determine your available storage space in OneDrive.
  • Don’t use OneDrive to store personal files: Photographs, videos, and personally identifiable information such as billing information, medical records, social security numbers, banking or credit card information.
  • Store files in the appropriate place: Use OneDrive to store your individual work, such as files that include private information. Use Teams for collaborative work, and any resources that should be owned by the business or group even if you leave the organization.
  • Declutter regularly: Set aside time periodically to review and delete files you no longer need. This could be weekly, monthly, quarterly, or annually, depending on your workflow.
  • Organize files efficiently: Create a clear folder structure that makes sense to you. Use broad categories with subfolders as needed. This will make it easier to locate files and reduce the temptation to duplicate folders and save everything in one place.
  • Use descriptive file names: Choose file names that are descriptive and meaningful. This will make it easier to identify files at a glance and reduce the need to keep multiple versions of the same document.
  • Avoid duplicates: Avoid creating duplicate files. Instead of saving multiple copies of the same document, consider using version control or saving revisions within the same file. Use software tools or built-in features in your operating system to scan for and remove duplicate files. This can help streamline your storage and reduce clutter.
  • Be selective about downloads: Before downloading files from the internet, ask yourself if you really need them, as this can quickly lead to clutter. If you regularly download shared files, take a moment to consider if you really need your own copy, or if the shared file is sufficient for your needs.

Tips for Managing SharePoint Storage

  • Check your storage: Learn how to determine your available storage space in SharePoint
  • Identify Unnecessary Files: Periodically review your data and delete unnecessary files, outdated content, and redundant data.
  • Declutter: Regularly review your SharePoint sites to identify files that are no longer needed.
  • Delete large files: Use the “Size” column in the document libraries to sort by size and pinpoint large, unnecessary files.
  • Encourage team members to clean up their own folders periodically.
  • Optimize File Sizes: Compress large files before uploading them to reduce their size.
    • Compress large files (e.g., using ZIP format) before uploading to SharePoint.
    • Convert high-resolution images to lower resolutions if the quality isn’t crucial.
    • Use online tools or software to reduce the size of PDF files.

Have questions or need help?

Contact an IT Service Desk by submitting an online help request.