Get Support

We are here when you need us—with answers, training, tools, and other helpful resources. Connect with our friendly IT consultants in person, by phone, or online and access a variety of IT training opportunities and programs to help you fulfill your academic and professional goals.

Help Request Portal

The Help Request Portal is a central hub where users can view a catalog of Penn State IT services, request services, report issues, and submit tickets to get help.

Visit the Help Request Portal to get started.

IT Service Desk

The IT Service Desk provides troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students, faculty, and staff members.

Visit the IT Service Desk virtually

University Park Hours and Locations:

Due to COVID-19 safety concerns, there are NO physical walk-up locations or hardware repairs available. Please use the 24/7 live chat support button on this page.

The Knowledge Commons will aid students with device support using virtual agents available in an open Zoom.

Room:

http://psu.zoom.com/my/kcservicedesk

Monday-Friday 10:00am-8:00pm

Saturday-Sunday 12:00pm-5:00pm

 

Additional Service Desk Locations

While the IT Service Desk serves all locations, many of the colleges and campuses offer support for local users. The following are IT service desk locations and resources across Penn State campuses.

Campus IT Service Desks


Abington Service Desk
Phone: (215) 881-7675
Email: abit@psu.edu
Locations: Lares, Rydal, Sutherland, and Woodland buildings
Sumbit a service ticket with the Abington Service Desk
Altoona Service Desk
Phone: (814) 949-5356
Email: AltoonaIT@psu.edu
Location: 234 Hawthorn Building
Chat: Start Online Chat with Altoona IT Service Desk.
Live chat is available 24-7, except during campus closures and holidays, for authenticated students, faculty, and staff.
Beaver Service Desk
Phone: 724-773-3830
Email: cwcbr@psu.edu
Berks Service Desk
Phone: (610) 396-6195
Email: bk-helpdesk@psu.edu
Brandywine Service Desk
Phone: (610) 892-1297
Email: bw-its@psu.edu
Location: Vairo Library, 128 Office Suite
Dickinson Law Service Desk
Phone: (717) 240-5008
Email: dickinsonlawIT@psu.edu
Location: Suite 010
DuBois Service Desk
Phone: (814) 375-4858
Email: DuBoisIT@psu.edu
Location: Swift Building, Room 248
Submit a service ticket to the DuBois Serivce Desk
Erie, The Behrend College Service Desk
Phone: (814) 217-HELP (4357)
Email: bdIThelp@psu.edu
Learn more about Service Desk locations and hours.
Fayette, The Eberly Campus Service Desk
Phone: (724) 430-4163
Email: cwcfe@psu.edu
Location: Eberly Building, Room 107
Great Valley Service Desk
Phone: (610) 648-3230
Email: gvhelpdesk@psu.edu
Location: Main Building, ground floor
Greater Allegheny Service Desk
Phone: (412) 675-9498
Email: ga-helpdesk@psu.edu
Location: Crawford Building, lower level
Harrisburg Service Desk
Phone: (717) 948-6188
Location: Olmsted Building, E302
Submit a service ticket to the Harrisburg Service Desk
Hazleton Service Desk
Phone: (570) 450-3456
Location: Butler, Room 116
Submit a service ticket to the Hazleton Service Desk
Lehigh Valley Service Desk
Phone: (610) 285-5295
Email: lvit@psu.edu
Milton S. Hershey Medical Center (College of Medicine) Service Desk
Phone: (833) 577-HELP (4357)
Email: help@pennstatehealth.psu.edu
Submit a service ticket
Mont Alto Service Desk
Phone: (717) 749-6300
Email: helpdesk@ma.psu.edu
New Kensington Service Desk
Phone: (724) 334-6081
Location: 044 Blissell Library and Computer Center Building
Email: nkitservice@psu.edu
Pennsylvania College of Technology Service Desk
Phone: (570) 320-7329
Email: helpdesk@pct.edu
Locations: Student and Administrative Services Center, Room 2072
Submit a service ticket to the Student Service Desk
Submit a service ticket to the Employee Service Desk
Schuylkill Service Desk
Phone: (570) 385-6212
Email: slhelpdesk@psu.edu
Location: Classroom Building, bottom floor
Shenango Service Desk
Phone: (724) 983-2932
Email: shenangoIT@psu.edu
Location: Sharon Hall, Room 202
Submit a service ticket to the Shenango Service Desk
University Park Service Desk
Phone: (814) 865-HELP (4357)
Email: ITservicedesk@psu.edu
Submit a service ticket to the University Park Service Desk
Wilkes-Barre Service Desk
Phone: (570) 675-9140
Email: wbitsupport@psu.edu
Location: Bell Center for Technology, Room 108
Submit a service ticket to the Wilkes-Barre Service Desk
Scranton Service Desk
Phone: (570) 963-2551
Email: wsitsupport@psu.edu
Location: Dawson, Room 116
Submit a service ticket to the Scranton Service Desk
York Service Desk
Phone: (717) 771-4080
Location: Grumbacher, Room 106
Submit a service ticket to the York Service Desk
World Campus
General

Phone: (814) 865-5403, (800) 252-3592
Email: worldcampus@psu.edu

Help Desk (WD)
Phone: (814) 865-0047
Email :techsupport@worldcampus.psu.edu

College IT Service Desks


College of Agricultural Sciences Help Desk
Phone: 814-865-1229
Email: AgHelpdesk@psu.edu
College of Arts and Architecture Help Desk
Phone: 814-865-2248
Email: heyyou@psu.edu
College of Communications Help Desk
Phone: 814-865-1233
Email: commsupport@psu.edu
College of Earth and Mineral Sciences (EMS) Help Desk
Phone: 814-865-1800
Email: helpdesk@ems.psu.edu
College of Education Help Desk
Phone: 814-865-0626
Email: cetchelp@psu.edu
https://help.educ.psu.edu/
College of Engineering Help Desk
Phone: 814-863-3741
Email: support@engr.psu.edu
College of Health and Human Development Help Desk
Phone: 814-865-4636
Email: iss-helpdesk@psu.edu
College of Information Sciences and Technology Help Desk
Phone: 814-863-8803
Email: helpdesk@ist.psu.edu
College of Liberal Arts Help Desk
Phone: 814-865-3412
Email: lahelpdesk@psu.edu
College of Smeal Help Desk
Phone: 814-865-0366
Email: itsupport@smeal.psu.edu
Dickinson School of Law Help Desk
Phone: 717-240-5008
Email: DickinsonLawIT@psu.edu
Division of Undergraduate Studies Help Desk
http://undergrad.psu.edu/itsupport/
Eberly College of Science Help Desk
Phone: 814-863-2123
Email: helpdesk@science.psu.edu
https://support.science.psu.edu/
Educational Equity (Grange Bldg)
Phone: 814-865-9868 Emergency #
Email: oopithelp@psu.edu
Graduate School Help Desk
Phone: 814-865-1795
http://www.gradschool.psu.edu/about-us/contact/
Huck Institute IT
Email: huckit@psu.edu
Penn College of Technology Help Desk
Phone: 570-329-4848
Email: ITServicedesk@pct.edu
https://www.pct.edu/campuslife/its
Penn State Law Help Desk
Phone: 814-867-1526
Email: help@pennstatelaw.psu.edu
School of Nursing Help Desk
Phone: 814-863-2220
Email: conhelpdesk@psu.edu
Schreyers Help Desk/General Contact
Email: shchelp@psu.edu

For 24-7 support

Chat: Start Online Chat with IT Service Desk.
Live chat is available 24-7 for authenticated students, faculty, and staff, except during campus closures and holidays.

Phone: (814) 865-HELP (4357)

Email: ITservicedesk@psu.edu

Submit a service ticket

Search the Knowledge Base

The IT Public Knowledge Base consists of how-tos, step-by-step instructions, general information, and frequently asked questions about many technology services. 

Visit the Public Knowledge Base to learn more.