Help Request Portal
The Help Request Portal is a central hub where users can view a catalog of Penn State IT services, request services, report issues, and submit tickets to get help.
Visit the Help Request Portal to get started.
IT Service Desk
The IT Service Desk provides troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students, faculty, and staff members.
University Park Hours and Locations:
W130 Pattee Library Knowledge Commons*
*The Knowledge Commons will follow the Library’s holiday hours.
Fall and Spring Hours
Monday–Thursday: 8:00 a.m–midnight
Friday: 8:00 a.m.–8:00 p.m
Saturday: noon – 8:00 p.m
Sunday: 10:00 a.m.–midnight
Summer
204 Wagner Building
Monday–Friday: 8:00 a.m.–10:00 p.m.
Holiday Hours
November:
Service Desk closes at 11:00pm on Wednesday, November 27
- Thanksgiving Day (11/28) – closed
- Friday (11/29) – 9:00am-5:00pm
Service Desk reopens at 11:00pm on November 29
December/January:
Service Desk closes at 11:00pm on December 20
- Saturday (12/21) – closed
- Sunday (12/22) - closed
- Monday (12/23) - 9:00am-5:00pm
- Tuesday (12/24) - 9:00am-5:00pm
- Christmas (12/25) – Closed
- Thursday (12/26) - 9:00am-5:00pm
- Friday (12/27) - 9:00am-5:00pm
- Saturday (12/28) – closed
- Sunday (12/29) - closed
- Monday (12/30) - 9:00am-5:00pm
- Tuesday (12/31) – Normal Work Day
- Wednesday (1/1) - 9:00am-5:00pm
Service Desk reopens at 11:00pm on Wednesday, Jan 1
Additional Service Desk Locations
While the IT Service Desk serves all locations, many of the colleges and campuses offer support for local users. The following are IT service desk locations and resources across Penn State campuses.
For 24-7 support contact:
Chat: Start Online Chat with IT Service Desk.
Live chat is available 24-7, except during campus closures and holidays, for authenticated students, faculty, and staff.
Phone: (814) 865-HELP (4357)
Email: ITservicedesk@psu.edu
Submit a service ticket
Search the Knowledge Base
The IT Public Knowledge Base consists of how-tos, step-by-step instructions, general information, and frequently asked questions about many technology services.
Visit the Public Knowledge Base to learn more.
Training
IT Learning and Development
IT Learning and Development (ITLD) provides free, online, live, and self-paced training resources for Penn State students, faculty, and staff members.
Visit the ITLD website for more information.
Tech Tutors
Tech Tutors are available for personalized training on such software titles as Adobe, Microsoft, Sites at Penn State, WikiSpaces, and more. Tech Tutors are available in person or online via chat and screen sharing.
Visit the Tech Tutors website to learn more.