Get Help 24/7
Visit the Help Portal, a central hub where you can view a catalog of Penn State IT services, request services, report issues, and get help. These help options can be accessed from the portal:
- Self Help: Visit the Public Knowledge Base
- Chat: Start a live Chat with the IT Service Desk
- Phone: Call (814) 865-HELP (4357)
- Email: ITservicedesk@psu.edu
- Submit a ticket: Use the Get Help form
Service Desk Locations
The IT Service Desk provides troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students, faculty, and staff members.
University Park Locations
Visit the IT Service Desk virtually:
Join the Zoom waiting room http://psu.zoom.com/my/kcservicedesk for device support via virtual agents.
Monday through Friday: 10:00 a.m. - 8:00 p.m
Saturday and Sunday: Noon - 5 p.m
Visit the IT Service Desk in person at three locations:
ResCom Desks in Findlay Commons and Pollock Commons (beginning Feb. 8, 2021)
Monday through Thursday: 2 p.m. - 10 p.m.
Friday: 2 p.m. - 8 p.m.
Saturday and Sunday: Noon - 5 p.m.
Pattee Library Knowledge Commons (beginning Feb. 15, 2021)
Monday through Thursday: 11 a.m. - 6 p.m.
Friday: 11 a.m. - 4 p.m.
No weekend hours
Additional Service Desk Locations
While the IT Service Desk serves all locations, many of the colleges and campuses offer support for local users. The following are IT service desk locations and resources across Penn State campuses.