Get Support

We are here when you need us—with answers, training, tools, and other helpful resources. Connect with our friendly IT consultants in person, by phone, or online and access a variety of IT training opportunities and programs to help you fulfill your academic and professional goals.

Help Request Portal

The Help Request Portal is a central hub where users can view a catalog of Penn State IT services, request services, report issues, and submit tickets to get help. Visit the Help Request Portal to get started.

Search the Knowledge Base

The IT Public Knowledge Base consists of how-tos, step-by-step instructions, general information, and frequently asked questions about many technology services. Visit the Public Knowledge Base to learn more.

IT Service Desk

The IT Service Desk provides troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students, faculty, and staff members.

University Park Hours and Locations:

W130 Pattee Library Knowledge Commons

Fall and Spring Hours

Monday–Thursday: 8:00 a.m–midnight

Friday: 8:00 a.m.–6:00 p.m.

Saturday: 10 a.m.–6:00 p.m.

Sunday: 10:00 a.m.–midnight

Summer

204 Wagner Building

Monday–Friday: 8:00 a.m.–5:00 p.m.

Saturday–Sunday: 1:00–5:00 p.m.

For 24-7 support contact:

Chat: Start Online Chat with Help Desk
Live chat is currently only available Monday–Friday, 9:00 a.m.—4:00 p.m. EST for authenticated students, faculty, and staff. Expanded availability and features for live chat support are planned for the near future.

Phone: (814) 865-HELP (4357)

Email: ITservicedesk@psu.edu

Submit a service ticket

Additional Service Desk Locations

While the IT Service Desk serves all locations, many of the colleges and campuses offer support for local users. The following are IT service desk locations and resources across Penn State campuses.

Abington Service Desk
Phone: (215) 881-7675
Email: abit@psu.edu
Locations: Lares, Rydal, Sutherland, and Woodland buildings
Sumbit a service ticket with the Abington Service Desk
Altoona Service Desk
Phone: (814) 949-5356
Email: AltoonaIT@psu.edu
Location: 234 Hawthorn Building
Beaver Service Desk
Phone: (724) 773-3566
Email: beaverIT@psu.edu
Berks Service Desk
Phone: (610) 396-6195
Email: bk-helpdesk@psu.edu
Brandywine Service Desk
Phone: (610) 892-1297
Email: bw-its@psu.edu
Location: Vairo Library, 128 Office Suite
Dickinson Law Service Desk
Phone: (717) 240-5008
Email: dickinsonlawIT@psu.edu
Location: Suite 010
DuBois Service Desk
Phone: (814) 375-4858
Email: DuBoisIT@psu.edu
Location: Swift Building, Room 248
Submit a service ticket to the DuBois Serivce Desk
Erie, The Behrend College Service Desk
Phone: (814) 217-HELP (4357)
Email: bdIThelp@psu.edu
Learn more about Service Desk locations and hours.
Fayette, The Eberly Campus Service Desk
Phone: (724) 430-4163
Email: fenso@psu.edu
Location: Eberly Building, Room 107
Great Valley Service Desk
Phone: (610) 648-3230
Email: gvhelpdesk@psu.edu
Location: Main Building, ground floor
Greater Allegheny Service Desk
Phone: (412) 675-9498
Email: ga-helpdesk@psu.edu
Location: Crawford Building, lower level
Harrisburg Service Desk
Phone: (717) 948-6188
Location: Olmsted Building, E302
Submit a service ticket to the Harrisburg Service Desk
Hazleton Service Desk
Phone: (570) 450-3456
Location: Butler, Room 116
Submit a service ticket to the Hazleton Service Desk
Lehigh Valley Service Desk
Phone: (610) 285-5295
Email: lv-helpdesk@psu.edu
Milton S. Hershey Medical Center (College of Medicine) Service Desk
Phone:(814) 865-HELP (4357)
Submit a service ticket
Mont Alto Service Desk
Phone: (717) 749-6300
Email: helpdesk@ma.psu.edu
New Kensington Service Desk
Phone: (724) 334-6081
Location: 044 Blissell Library and Computer Center Building
Submit a service ticket to the New Kensington Service Desk.
Pennsylvania College of Technology Service Desk
Phone: (570) 320-7329
Email: helpdesk@pct.edu Locations: Student and Administrative Services Center, Room 2072
Submit a service ticket to the Student Service Desk
Submit a service ticket to the Employee Service Desk
Schuylkill Service Desk
Phone: (570) 385-6212
Email: slhelpdesk@psu.edu
Location: Classroom Building, bottom floor
Shenango Service Desk
Phone: (724) 983-2932
Email: shenangoIT@psu.edu
Location: Sharon Hall, Room 202
Submit a service ticket to the Shenango Service Desk
University Park Service Desk
Phone: (814) 865-HELP (4357)
Email: ITservicedesk@psu.edu
Submit a service ticket to the University Park Service Desk
Wilkes-Barre Service Desk
Phone: (570) 675-9140
Email: wbitsupport@psu.edu
Location: Bell Center for Technology, Room 108
Submit a service ticket to the Wilkes-Barre Service Desk
Scranton Service Desk
Phone: (570) 963-2551
Email: wsitsupport@psu.edu
Location: Dawson, Room 116
Submit a service ticket to the Scranton Service Desk
York Service Desk
Phone: (717) 771-4080
Location: Grumbacher, Room 106
Submit a service ticket to the York Service Desk

Tech Tutors

Tech Tutors are available for personalized training on such software titles as Adobe, Microsoft, Sites at Penn State, WikiSpaces, and more. Tech Tutors are available in person or online via chat and screen sharing. Visit the Tech Tutors website to learn more.

IT Learning and Development

IT Learning and Development (ITLD) provides free, online, live, and self-paced training resources for Penn State students, faculty, and staff members. Visit the ITLD website for more information.

Get Support